Receiving your Tree bike
Next day delivery option*. Ex display models available at a discounted price and fast dispatch. We will keep you updated of exact delivery day via email, phone, message or whatsapp (depending on your preference).
Overseas shipping available. If you require shipping to a non-UK mainland address, please email and we will contact you to confirm the costs. Currently not shipping to Northern Island.
Your ebike will arrive securely boxed. Please carefully remove your bike, keep all the box and packaging, in the unlikely case that you should need to return it.
Your bike will come 95% assembled, just requiring the simple twist and tightening of handlebars and securing of pedals (this is a 5 minute job and the basic tools required will be sent free of charge). All bikes will have completed a thorough 40 point PDI check prior to dispatch from Tree Bikes.
*Next working day delivery available for in-stock items only, on orders placed before 12pm.
For stock and fast dispatch requirements, please check availability through live chat.
Returns & Warranty
We do our utmost to ensure that you are 100% satisfied with your purchase. We offer a 14 day no quibble returns policy on all new products purchased online. Please call in advance to inform us of the return. Returned items must be in new re-saleable condition and with the original packaging intact. Please return all paperwork and do not tape over any safety warnings on the box. You are responsible for the bike until it is received at Tree Bikes, we recommend that you take out appropriate insurance- as delivery companies sometimes don’t treat our bikes the way we would like! Shipping costs are non-refundable as these are a service, not a product.
In the unlikely event that a fault occurs within the warranty period, please do not hesitate to contact us by phone, email, live chat or whatsapp. We are very personable and will do our utmost to resolve the issue and get you back in the saddle at the earliest convenience.
Bikes come with a 1 year warranty, extended to 2 years upon registration. This gives you peace of mind, covering the frame, battery, electric motor and LED display components. Brake pads, mechanical gears, cables, tyres and lights are considered consumables and not covered under manufacturers warranty (this is standard policy). The warranty covers manufacturing defects. Warranty does not cover wear and tear, abuse or misuse and is invalidated if damage is incurred through lack of servicing, poor maintenance, or accidental damage.
Please ensure you register your warranty within 14 days of purchase to ensure full warranty term is activated. Owner is responsible for returning item for inspection. If an item is received for repair within the warranty period and no manufacturing fault is found, it is the customer's responsibility to pay return-to-owner shipping.